Many of the solutions found in Barr Systems'
Knowledge Base can be found in troubleshooting topics. Check the troubleshooting
topic, where available, as your first step toward solving the problem.Use the HTML Help as your first step to help you resolve problems concerning the installation, configuration, tuning, testing, and operation of Barr products.
HTML Help – Use the HTML Help to find information on installing, configuring, and operating the Barr software. HTML Help features the familiar look and feel of a Web page, with similar navigational features. The Help incorporates a complete table of contents, comprehensive index, a favorites tab, glossary terms, and full text search with advanced search capabilities. HTML Help can be accessed at any time by pressing F1, by clicking a Help button, or by selecting Help | Contents and Index on the menu bar.
Many of the solutions found in Barr Systems'
Knowledge Base can be found in troubleshooting topics. Check the troubleshooting
topic, where available, as your first step toward solving the problem.
Internet – You have two easy-to-use support options available 24 hours a day, 7 days a week using the Internet. Our Knowledgebase system (www.barrcentral.com/support/kb) offers a complete database of solutions to known problems. And our Case Manager (www.barrcentral.com/support/cases) allows you to submit new cases or check the current status on an existing case.
Technical Support – You can contact Barr Systems by e-mail, fax, or phone to work directly with a Support Analyst. Other methods of technical support include on-site visits, remote control service, and FTP server access. For more information, see the Technical Support Overview topic.
Barr Messages – Barr Systems provides messages that help to resolve problems concerning the installation, configuration, tuning, testing, and operation of our products. See the Interpreting Barr Messages topic to learn more about the Barr messages.
