Common questions

Technical Support

These common questions are typically associated with Technical Support. If you can't find the answer to your question here, click the Index or Search tab of the Help to search for a specific word or phrase.

• How do I display shortcut keys?

• Which files do I include with the diagnostics?

• What is the average Technical Support response time?

• What is the fastest way to find something in the Help?

See also:

• Technical Support overview

Displaying shortcut keys

By default, Windows 2000 and Windows XP hides keyboard shortcut In applications, a key or key combination used to perform a defined function. Also called accelerator. listings for menus in windows and dialog boxes. You can press the ALT key to display the keyboard shortcuts, or you can configure Windows to always display them. Complete the following steps to configure Windows to always display keyboard shortcuts. The steps will vary depending on your operating system. For more information, see your Microsoft Help.

Windows XP

1. Open the Display Properties dialog box.

2. From the taskbar, click Start | Control Panel | Display.

3. Right-click the desktop, and select Properties.

2. From the Appearance tab, click Effects. The Effects dialog box displays.

3. Clear the Hide underlined letters for keyboard navigation until I press the Alt key option.

4. Click OK twice.

Windows 2000

1. From the taskbar, click Start | Settings | Control Panel | Display.

2. From the Effects tab, clear the Hide keyboard navigation indicators until I use the Alt key option.

3. Click OK.