If you have trouble operating Barr Enterprise Print Server and contact Barr Technical Support, a support analyst may request that you run the Diagnostics Utility and send the resulting diagnostic file to Barr Systems.
The Diagnostics Utility automatically gathers the following information into a single compressed Reduced the amount of space or bandwidth needed to store or transmit a block of data. Data compression is also called data compaction. file that you can e-mail or mail to Barr Technical Support. When you capture diagnostics, all trace files located in the \\Program Files\Common Files\Barr\Trace folder will be included in the diagnostics. You can select additional folders or files to be included in the diagnostics file from the Diagnostics Utility and the Spool Window.
Information and resources captured by the Backup Configuration Utility
Information about your computer
Hardware serial numbers for adapters and hardware key A small device used for software protection that plugs into the computer's input/output port.
Installed and licensed product options
AFP configuration files and resources
Version information
Registry information
Message and error logs
User comments